Frequently Asked Questions

Welcome to our Holiday Hire Accommodation frequently asked questions page, hopefully the information below will answer your questions. However, if they don't, then please do not hesitate to contact us and we will be happy to help.

Q. Do you provided linen & towels?
A: Yes we do. If you are staying for a period of more than 7 days then we offer a linen change service. Please let us know if you wish to take advantage of this service.

Q: Is there a hair dryer in the accommodation?
A: In Lemon Cottage a hair drier is provided in both bedrooms. We do not provide hair driers in our other accommodation.

Q: Is there a shop at the parks?
A: No, Sainsburys is our nearest supermarket which is approximately 3 miles away in Whitby on Stainsacre Road, their post code is YO22 4NL.

Q: Do you provide toilet rolls?
A: One toilet roll is provided per bathroom. You would be expected to purchase any additional rolls.

Q: Do you provide condiments?
A: We don’t, our accommodation is self-catering. However, we do provide a welcome pack containing milk, coffee, tea, biscuits & sugar so you are able to make yourself a cuppa when you arrive.

Q: Do you allow pets in the accommodation?
A: We don’t (other than registered assistance dogs).

Q: Can we check in early?
A: We only have a relatively small team & we usually require the majority of the time available to us to ensure the accommodation meets our high standards. If you would like an early check in, then please let us know & provide us with a mobile number. We will then contact you as soon as your accommodation is available.

Q: If I have to cancel my holiday, will I get a refund?
A: Please refer to our holiday accommodation terms & conditions sections 5 & 6. We recommend that you take out holiday cancellation insurance, which would need to be sourced from an external provider as we do not offer this type of insurance.

Q: Is there access to the beach from the park?
A: No, although our parks are located on the cliff top, the nearest accessible beaches are Robin Hoods Bay (3 miles) or Whitby & Sandsend (Approx. 4-5 miles).

Q: How can I get to the beach?
A: The Cinder Path & Cleveland Way footpaths are accessible directly from our parks & will take you directly to both Whitby & Robin Hoods Bay. The Cinder Path is perfect for cycling & the Cleveland Way has stunning views of the coastline.

Q: Is there a bus stop nearby?
A: Yes there is a bus stop at either side of the end of our lane (Bottoms lane), the X93 bus runs between Scarborough & Middlesbrough via both Whitby & Robin Hoods Bay.

Q: Can other guests come and stay throughout our holiday?
A: Yes, providing you have enough beds within your accommodation you are welcome to have additional guests. Please can you let reception know prior to their arrival and update us with any additional car registrations that may be on site during this time. Please note: we do not permit the use of pull out beds in our accommodation.

Q: Can I bring my bike on holiday with me?
A: Yes, if you are staying in a Super Luxury Caravan or Lemon Cottage a storage box is free of charge and located next to your accommodation. If you are staying in a Luxury caravan, then we have some storage boxes nearby that are available to hire, free of charge, for the duration of your stay (subject to availability).

Q: Can I make amendments to my booking after I’ve booked?
A: If your booking is more than 8 weeks away we will do our best to accommodate any amendments made.

Q: Can I pay my balance in separate payments?
A: Yes, as long as your full balance is paid 8 weeks prior to your stay, you are welcome to pay this in multiple transactions.